Refund policy

Last updated August 2026

Who you are buying from

Placement Pal is operated by Alejandra Torres. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Try before you pay

Placement Pal Plus is billed monthly or yearly and starts with a 14-day free trial, so you can use every Plus feature before you are charged anything. You can cancel during the trial and no payment is taken.

14-day refund window

If you change your mind after being charged, you can request a full refund within 14 days of that charge.

Technical problems

If something goes wrong and prevents normal use of the service, email hello@placementpal.co.uk and we will fix it or refund you. We always refund:

duplicate or double charges,
accidental purchases,
subscription or billing errors on our side,
technical faults that stop you using what you paid for.

Requests outside the 14-day window

Requests made more than 14 days after a charge are assessed individually and in good faith — tell us what happened and we will look at it. Cancelling stops any future renewal straight away, so you are never charged again for a period you have not started.

How to request a refund

Visit paddle.net and look up your order using the email address you used at checkout, or
Email us at hello@placementpal.co.uk and we will raise it with Paddle for you.

Refunds are processed by Paddle back to your original payment method. Processing time depends on your bank or card issuer, and is usually a few working days.

Cancelling your subscription

You can cancel Plus at any time from the Placement Pal Plus page in the app, which opens Paddle's billing portal. Cancelling stops future renewals. You keep Plus access until the end of the period you have already paid for, and every free Core feature — along with everything you have written and saved — stays exactly as it is.

Questions? Visit contact support. See our terms of use and privacy notice, and Paddle's own refund policy.